Self-service Technology Behavioral Intention: Indonesian Air Passengers

DOI

10.2991/aebmr.k.210831.080How to use a DOI?

Keywords

self check in kiosk, intention

Abstract

This research aims to better understand air travelers’ expectations concerning the dimensions of rapid travel options. The analysis proposed an adaptive model that incorporates the advantages of self-check-in kiosk, perceived ease of use and perceived usefulness, passenger attitude, and behavioral intentions. An online survey study was carried out in Indonesia using purposive surveys, and there are a total of 600 valid answers. All hypotheses are acknowledged and verified by empirical results. Travelers do not automatically establish optimistic expectations or prefer to take advantage of an auto check kiosk because the facility is easy to use. Their mindset and expectations are defined by their belief that self-checking advantages are useful. While experienced passengers do not see using self-checking kiosks as an obstacle, it has been found that the perceived usefulness effect has a substantial influence on passengers ‘attitudes.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Echo Perdana Kusumah
AU  - Ratih Huriyati
AU  - Heny Hendrayati
PY  - 2021
DA  - 2021/09/02
TI  - Self-service Technology Behavioral Intention: Indonesian Air Passengers
BT  - Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)
PB  - Atlantis Press
SP  - 402
EP  - 406
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210831.080
DO  - 10.2991/aebmr.k.210831.080
ID  - Kusumah2021
ER  -