LMX and OCB Civil Servants in Bandung, West Java

DOI

10.2991/aebmr.k.210831.048How to use a DOI?

Keywords

Leader-Member Exchange (LMX), Organizational Citizenship Behavior (OCB)

Abstract

The era of bureaucratic reform is now carried out in various government agencies. Therefore, the role of OCB is considered vital, especially in the government sector. Problems about the achievement of OCB that have not been optimal were experienced by National Civil Service Agency (BKN) at Regional III Bandung. One of the efforts to increase the OCB of BKN employees at Regional Office III Bandung is by repairing LMX. This study employed a descriptive and verification analysis, while the method of the study was an explanatory survey involving 108 respondents. The analysis of the study used simple linear regression. The finding revealed that the picture of LMX was in a very high category. Then, the picture of OCB was in a very high category as well, especially in the courtesy dimension, and LMX gave an effect on OCB which was about 71.5%. If an employee’s behavior is grounded on OCB’s behavior, then the organization’s performance will be better and improve.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - S.H. Senen
AU  - M. Masharyono
AU  - Sumiyati
AU  - S. Khotijah
PY  - 2021
DA  - 2021/09/02
TI  - LMX and OCB Civil Servants in Bandung, West Java
BT  - Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020)
PB  - Atlantis Press
SP  - 246
EP  - 250
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210831.048
DO  - 10.2991/aebmr.k.210831.048
ID  - Senen2021
ER  -