Proceedings of the Third International Conference on Economic and Business Management (FEBM 2018)

Study on Satisfaction of Customer with Inns Based on Fuzzy Mathematics for Comprehensive Evaluation: Taking Puzhehei Scenic Spot Inns in Wenshan County, Yunnan Province as an Example

Authors
Ping Huang
Corresponding Author
Ping Huang
Available Online December 2018.
DOI
https://doi.org/10.2991/febm-18.2018.99How to use a DOI?
Keywords
Puzhehei; Inn; Perceived satisfaction; AHP; Fuzzy evaluation comprehensive method
Abstract

This paper takes the inns of Puzhehei Scenic Area, Wenshan County, Yunnan Province as the research object. Through the customer evaluation data provided by Qunar.com, the satisfaction of customer is studied. The fuzzy mathematics method for comprehensive evaluation is adopted in the research process. The evaluation results show that customers have a high overall satisfaction with the service quality of Puzhehei Scenic Spot Inns. But in the qualitative evaluation of customer network, the author found some problems about the hotel. In order to further improve the service quality of the hotel, this paper proposes improvement suggestions from three aspects: improving hotel facilities and equipment, strengthening staff training and improving catering level.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the Third International Conference on Economic and Business Management (FEBM 2018)
Series
Advances in Economics, Business and Management Research
Publication Date
December 2018
ISBN
978-94-6252-623-5
ISSN
2352-5428
DOI
https://doi.org/10.2991/febm-18.2018.99How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ping Huang
PY  - 2018/12
DA  - 2018/12
TI  - Study on Satisfaction of Customer with Inns Based on Fuzzy Mathematics for Comprehensive Evaluation: Taking Puzhehei Scenic Spot Inns in Wenshan County, Yunnan Province as an Example
BT  - Proceedings of the Third International Conference on Economic and Business Management (FEBM 2018)
PB  - Atlantis Press
SP  - 430
EP  - 432
SN  - 2352-5428
UR  - https://doi.org/10.2991/febm-18.2018.99
DO  - https://doi.org/10.2991/febm-18.2018.99
ID  - Huang2018/12
ER  -