Accessibility of Financial Services for Customers with Disabilities in Russia: Challenges and Prospects

DOI

10.2991/emle-18.2018.8How to use a DOI?

Keywords

financial accessibility; banking services; disability; Internet banking/online banking; mobile banking; remote servicing; ATM; biometrics

Abstract

The development of information technologies provides an opportunity for banks to introduce a new category of customers to the financial market that are the persons with disabilities. The emergence of innovative remote banking services allows creating their barrier-free entrance to the market. Despite the increased attention given by the Bank of Russia to ensuring the financial accessibility for the new category of the customers, there are a number of challenges at the domestic market. The challenges can be addressed through the widespread application of biometric technologies.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Rudakova Olga
AU  - Amosova Nataliya
AU  - Sokolinskaya Nataliya
PY  - 2018/12
DA  - 2018/12
TI  - Accessibility of Financial Services for Customers with Disabilities in Russia: Challenges and Prospects
BT  - Proceedings of the 4th International Conference on Economics, Management, Law and Education (EMLE 2018)
PB  - Atlantis Press
SP  - 45
EP  - 49
SN  - 2352-5428
UR  - https://doi.org/10.2991/emle-18.2018.8
DO  - 10.2991/emle-18.2018.8
ID  - Olga2018/12
ER  -