Proceedings of the 2nd International Conference on Economics and Management, Education, Humanities and Social Sciences (EMEHSS 2018)

Crisis management at the BBC in light of the Savile, Newsnight and MacAlpine allegations

Authors
Yanjin Zheng
Corresponding Author
Yanjin Zheng
Available Online March 2018.
DOI
10.2991/emehss-18.2018.69How to use a DOI?
Keywords
Image Repair Strategies, Media crisis, Crisis communication.
Abstract

This study focuses on the three consecutive BBC crises that happened in 2012 and its use of crisis response strategies and image repair strategies in an attempt to repair the damage. As the media crises are rarely researched, so it is essential to understand the difference of media industry. Benoit's (1995, 1997) image repair strategies works as the basic structure to analyze BBC's image repair strategies. The lessons taken from the BBC crisis communication were the basis of the recommendations on how the media organization should conduct the crisis management plan.

Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 2nd International Conference on Economics and Management, Education, Humanities and Social Sciences (EMEHSS 2018)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
March 2018
ISBN
10.2991/emehss-18.2018.69
ISSN
2352-5398
DOI
10.2991/emehss-18.2018.69How to use a DOI?
Copyright
© 2018, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Yanjin Zheng
PY  - 2018/03
DA  - 2018/03
TI  - Crisis management at the BBC in light of the Savile, Newsnight and MacAlpine allegations
BT  - Proceedings of the 2nd International Conference on Economics and Management, Education, Humanities and Social Sciences (EMEHSS 2018)
PB  - Atlantis Press
SP  - 339
EP  - 342
SN  - 2352-5398
UR  - https://doi.org/10.2991/emehss-18.2018.69
DO  - 10.2991/emehss-18.2018.69
ID  - Zheng2018/03
ER  -