Proceedings of the 2016 International Conference on Education, Management, Computer and Society

Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology

Authors
Wei Lai, Yanxia Cheng
Corresponding Author
Wei Lai
Available Online January 2016.
DOI
https://doi.org/10.2991/emcs-16.2016.396How to use a DOI?
Keywords
Ecological psychology; Service environment; Concept; Connotation; Measurement dimensions
Abstract
The ecological psychology holds that the human behavior is the result of the interaction between human and environment. And in a certain service context, the customer behavior is not only affected by the physical environment, but also by human which is an important factor. Based on the theory of ecological psychology and service environment, the paper redefines the concept of service environment and analyzes its connotation. On this basis, the paper also discusses the measurement dimensions of service environment from two aspects of physical environment and social environment.
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Proceedings
International Conference on Education, Management, Computer and Society
Part of series
Advances in Computer Science Research
Publication Date
January 2016
ISBN
978-94-6252-158-2
ISSN
2352-538X
DOI
https://doi.org/10.2991/emcs-16.2016.396How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Wei Lai
AU  - Yanxia Cheng
PY  - 2016/01
DA  - 2016/01
TI  - Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology
BT  - International Conference on Education, Management, Computer and Society
PB  - Atlantis Press
SP  - 1586
EP  - 1589
SN  - 2352-538X
UR  - https://doi.org/10.2991/emcs-16.2016.396
DO  - https://doi.org/10.2991/emcs-16.2016.396
ID  - Lai2016/01
ER  -