Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology

DOI

10.2991/emcs-16.2016.396How to use a DOI?

Keywords

Ecological psychology; Service environment; Concept; Connotation; Measurement dimensions

Abstract

The ecological psychology holds that the human behavior is the result of the interaction between human and environment. And in a certain service context, the customer behavior is not only affected by the physical environment, but also by human which is an important factor. Based on the theory of ecological psychology and service environment, the paper redefines the concept of service environment and analyzes its connotation. On this basis, the paper also discusses the measurement dimensions of service environment from two aspects of physical environment and social environment.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Wei Lai
AU  - Yanxia Cheng
PY  - 2016/01
DA  - 2016/01
TI  - Research on the Concept and Measurement Dimension of the Service Environment based on the Perspective of Ecological Psychology
BT  - Proceedings of the 2016 International Conference on Education, Management, Computer and Society
PB  - Atlantis Press
SP  - 1586
EP  - 1589
SN  - 2352-538X
UR  - https://doi.org/10.2991/emcs-16.2016.396
DO  - 10.2991/emcs-16.2016.396
ID  - Lai2016/01
ER  -