Politeness Strategies and Norms in Waiter-Consumer Communication at Student Cafes: A Sociopragmatic Analysis

DOI

10.2991/eltlt-18.2019.73How to use a DOI?

Keywords

politeness strategies, politeness norms, waiter-consumer communication

Abstract

This research is intended to investigate the use of politeness strategies and norms in waiter-consumer communication at student cafes. This descriptive and qualitative study is presented within the framework of sociopragmatics which can be broadly defined as the study of speech acts and the contexts in which they are performed with social and pragmatic approaches. To achieve the goal above, data on utterances expressing waiter-customer communication were collected through observation and field notes, recordings, questionnaire and in-depth interviewing. Furthermore, the data were analyzed by using the parameter of politeness strategies (Brown & Levinson, 1987) and politeness norms (Poedjosoedarmo, 2017). The research findings show that: (1) foreign students used various politeness strategies on one occasion, but violate them on another occasion and (2) English speaking waiters/waitresses used various politeness norms on one occasion, but violate them on another occasion

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Budi Purnomo
PY  - 2019/06
DA  - 2019/06
TI  - Politeness Strategies and Norms in Waiter-Consumer Communication at Student Cafes: A Sociopragmatic Analysis
BT  - Proceedings of the UNNES International Conference on English Language Teaching, Literature, and Translation (ELTLT 2018)
PB  - Atlantis Press
SP  - 382
EP  - 385
SN  - 2352-5398
UR  - https://doi.org/10.2991/eltlt-18.2019.73
DO  - 10.2991/eltlt-18.2019.73
ID  - Purnomo2019/06
ER  -