Proceedings of the Brawijaya International Conference on Business, Administration, Taxation, and Tourism (BICBATT 2022)

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Determinants of User Satisfaction with Local Tax Online Applications with Modifications of the EGovsat Approach

Authors
Dessanti Putri Sekti Ari1, *, Muhammad Nashrullah Arifin1
1Universitas Brawijaya, Malang, Indonesia
*Corresponding author. Email: dessanti@ub.ac.id
Corresponding Author
Dessanti Putri Sekti Ari
Available Online 22 September 2023.
DOI
10.2991/978-94-6463-240-8_7How to use a DOI?
Keywords
Online Local Tax Application; e-government; EGovsat; User Satisfaction
Abstract

The online local tax application is one of the e-government owned by the Malang city government. This online local tax application was created to make it easier for taxpayers to pay local taxes. The Government of Malang City has socialized the use of local tax applications. However, there are still some taxpayers who pay taxes manually. User satisfaction is one of the success factors of an information system. Therefore, this study aimed to determine the determinants of user satisfaction with online tax applications using modifications of the EGovsat approach. The variables used in this study refer to the EGovsat approach. So that the variables in this study are efficiency, utility, flexibility, reliability, customization, and user satisfaction. The EGovsat model was modified in this study by adding a risk variable. Accidental sampling is the technique applied for sampling. The number of samples used is 100 users of online local tax applications in Malang. This study uses an online survey via Google Forms to collect data. The results showed that utility, reliability, and efficiency affected user satisfaction of Online Local Tax Applications. Meanwhile, customization, flexibility, and risk do not affect user satisfaction of Online Local Tax Applications.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Brawijaya International Conference on Business, Administration, Taxation, and Tourism (BICBATT 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
22 September 2023
ISBN
10.2991/978-94-6463-240-8_7
ISSN
2352-5428
DOI
10.2991/978-94-6463-240-8_7How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dessanti Putri Sekti Ari
AU  - Muhammad Nashrullah Arifin
PY  - 2023
DA  - 2023/09/22
TI  - Determinants of User Satisfaction with Local Tax Online Applications with Modifications of the EGovsat Approach
BT  - Proceedings of the Brawijaya International Conference on Business, Administration, Taxation, and Tourism (BICBATT 2022)
PB  - Atlantis Press
SP  - 49
EP  - 55
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-240-8_7
DO  - 10.2991/978-94-6463-240-8_7
ID  - Ari2023
ER  -