Presenteeism among Hospitality Employees: Uncovering the Role of Job Insecurity, Social Support and Perfectionism

DOI

10.2991/978-94-6463-666-6_9How to use a DOI?

Keywords

Job insecurity; social support; self-oriented perfectionism; socially prescribed perfectionism; presenteeism; hospitality industry

Abstract

The main focus of this study is to examine the influence of job insecurity, social support, and perfectionism (i.e., self-oriented perfectionism and socially prescribed perfectionism) on presenteeism among employees in the hospitality sector in Malaysia. The present cross-sectional data was collected by distributing bilingual self-administered questionnaires (in English and Malay) to hospitality employees located in the Federal Territory of Kuala Lumpur, Selangor, and Perak State. Initially, the questionnaires were personally distributed to the respondents, but subsequently, an online survey was used following the restriction to travel across different states during the COVID-19 pandemic. The analysis from Partial Least Square-Structural Equation Modelling revealed some intriguing findings. Social support was found to be effective in reducing presenteeism tendency among employees in the hospitality industry. The negative relationship between job insecurity and presenteeism was an unexpected finding. On the other hand, socially prescribed perfectionism caused more presenteeism among employees but not self-oriented perfectionism. These findings have significant practical implications for management and human resource personnel, who can use this knowledge to design effective strategies to mitigate presenteeism among employees, which can be costly for hospitality organisations.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Lee-Peng Ng
AU  - I-Chi Chen
AU  - Chin-Ann Chong
AU  - Lok-Sin Kuar
AU  - Sok-Yee Teoh
PY  - 2025
DA  - 2025/03/17
TI  - Presenteeism among Hospitality Employees: Uncovering the Role of Job Insecurity, Social Support and Perfectionism
BT  - Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)
PB  - Atlantis Press
SP  - 153
EP  - 166
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-666-6_9
DO  - 10.2991/978-94-6463-666-6_9
ID  - Ng2025
ER  -