Unlocking Cloud Computing Services for Malaysian MSMEs: Navigating Opportunities and Overcoming Challenges

DOI

10.2991/978-94-6463-666-6_5How to use a DOI?

Keywords

Micro; Small and Medium-Sized Enterprise (MSMEs); Cloud Computing; TOE Framework

Abstract

Micro, Small, and Medium-Sized Enterprises (MSMEs) in Malaysia account for a staggering 97% of all businesses, contributing a sizeable gross domestic product of 38% and providing more than 47% of employment opportunities as of 2022. Yet, 60% of these businesses have not embraced cloud computing in their businesses. Cloud computing is a crucial technological advancement that provides better flexibility, scalability, security, and cost savings. This research distinguishes itself through its comprehensive application of the Technology Organisation Environment (TOE) framework within the context of a developing country, with a specific focus on MSMEs. This study explores opportunities and challenges associated with the low adoption of cloud computing among the MSMEs in Malaysia. It also presents an overview of cloud computing efficiency and effectiveness to MSMEs. The research will utilise a mixed approach employing the use of a survey questionnaire and semi-structured interviews with the senior management from the MSMEs. Data collected is analysed using the SEM-PLS and thematic coding scheme to provide insights from MSMEs toward cloud computing adoption. TOE framework is the focal point, which considers perceived benefits, IT resources, and competitive pressure factors. The findings will offer MSMEs hesitating to integrate cloud computing into their operations a fresh perspective. Cloud service providers and policymakers could also benefit by formulating effective policies and strategies for cloud computing adoption.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Lai Siew Fong
AU  - Lim Wan Leng
AU  - Kho Guan Khai
PY  - 2025
DA  - 2025/03/17
TI  - Unlocking Cloud Computing Services for Malaysian MSMEs: Navigating Opportunities and Overcoming Challenges
BT  - Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)
PB  - Atlantis Press
SP  - 83
EP  - 97
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-666-6_5
DO  - 10.2991/978-94-6463-666-6_5
ID  - Fong2025
ER  -