Granting Inmates Information Technology-Based Rights

DOI

10.2991/assehr.k.210531.032How to use a DOI?

Keywords

Accessibility, Rights of Inmates, Information Technology

Abstract

The world has entered industrial revolution 4.0, which has an effect on granting inmates rights that are based on information technology (IT) and encourages active participation of communities in supporting the implementation of an appropriate correctional system. However, this use of IT has not been optimized to ensure that, together with their families, inmates are able to obtain relevant information and that there is certainty in obtaining their rights. Therefore, this study aimed to investigate the use of IT in granting inmates their rights. Thus, the study employed an evaluative juridical approach with mixed methods (quantitative and qualitative). Data were collected through interviews, observations, and surveys using a SERVQUAL (service quality) model with the following five dimensions: tangibility, reliability, accessibility, communication, and credibility. The findings show that service quality is influenced by the credibility and integrity of the correctional staff. Therefore, the readiness of facilities and infrastructure, such as to add some features in the correctional database system, encourage self-service, and to ensure credibility in collecting inmates’ data, can help curb the shortcomings associated with employees’ credibility and integrity in the process of granting inmates their IT-based rights.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nevey Varida Ariani
PY  - 2021
DA  - 2021/05/31
TI  - Granting Inmates Information Technology-Based Rights
BT  - Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019)
PB  - Atlantis Press
SP  - 257
EP  - 265
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210531.032
DO  - 10.2991/assehr.k.210531.032
ID  - Ariani2021
ER  -