Construction of Service Experience Management Framework under the Background of the Internet

DOI

10.2991/amahs-16.2016.31How to use a DOI?

Keywords

Internet technology ,Service experience, Management framework

Abstract

With the development of science and technology , the Internet commerce develop rapidly, consumers pay more attention to the personality and the emotional demands in the process of consumption , enterprise service management objectives will be upgraded to a 'satisfactory service' and 'unforgettable experience' . In this paper, I first define the concept of experience and service experience; secondly, I illustrate the significance of improving the service experience . Finally, I try to build a framework of service experience management under the background of Internet.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Qian Hao
AU  - Guihuan Ren
PY  - 2016/12
DA  - 2016/12
TI  - Construction of Service Experience Management Framework under the Background of the Internet
BT  - Proceedings of the 2016 International Conference on Advances in Management, Arts and Humanities Science
PB  - Atlantis Press
SP  - 152
EP  - 155
SN  - 2352-5398
UR  - https://doi.org/10.2991/amahs-16.2016.31
DO  - 10.2991/amahs-16.2016.31
ID  - Hao2016/12
ER  -