Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)

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The Influence of Perceived Organizational Support and Proactive Personality on Organizational Commitment and Organizational Citizenship Behavior Among Banking Employees in Malang

Authors
Arina Idzna, Kusdi Raharjo, Tri Wulida Afrianty
Corresponding Author
Arina Idzna
Available Online 30 September 2021.
DOI
10.2991/aebmr.k.210928.020How to use a DOI?
Keywords
social exchange theory (SET), perceived organizational support (POS), proactive pesonality, organizational commitment, organizational citizenship behavior (OCB)
Abstract

In current banking industry competition, not only support from the organization are needed by employees to increase commitment and organizational citizenship behaviour (OCB), but also the employees’ personality itself are important. Using social exchange theory, this research aims to determine the effect of organizational support (POS) and proactive personality on commitment and OCB. Quantitative explanatory approach and Partial Least Square Structural Equation Modelling (PLS-SEM) are used in this research. Questionnaires collected from 92 samples of Bank Negara Indonesia (BNI) permanent staffs in Malang. Using SmartPLS 3.0, the result of this research show that POS is a significant predictor of employees’ organizational commitment. On the other hand, proactive personality insignificantly affects the employees’ organizational commitment, but significantly affect employees’ OCB. This research also shows that only employees’ organizational commitment that are successfully mediate the relationship of POS and OCB.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
30 September 2021
ISBN
978-94-6239-434-6
ISSN
2352-5428
DOI
10.2991/aebmr.k.210928.020How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Arina Idzna
AU  - Kusdi Raharjo
AU  - Tri Wulida Afrianty
PY  - 2021
DA  - 2021/09/30
TI  - The Influence of Perceived Organizational Support and Proactive Personality on Organizational Commitment and Organizational Citizenship Behavior Among Banking Employees in Malang
BT  - Proceedings of the 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020)
PB  - Atlantis Press
SP  - 97
EP  - 101
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210928.020
DO  - 10.2991/aebmr.k.210928.020
ID  - Idzna2021
ER  -