The International Technology Management Review

Volume 5, Issue 1, March 2015, Pages 1 - 10

Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption

Authors
Meuthia
Corresponding Author
Meuthia
Available Online 30 March 2015.
DOI
https://doi.org/10.2991/itmr.2015.5.1.1How to use a DOI?
Keywords
E-money, trust, system quality, participation, users’ satisfaction, PLS
Abstract
The main impetus of this study is to test empirically the antecedents of users’ satisfaction on e-money adoption. Trust has been considered as a major concern for this study, which then stimulates system quality and user’s participation. This study uses quantitative approach through an online survey of 117 e-money users in Indonesia. The tool of analysis is Structural Equation Modeling (SEM) with Partial Least Square (PLS) software. The result of this study revealed that high level of trust when followed by system quality and participation being a stimulant for higher level of users’ satisfaction.
Open Access
This is an open access article distributed under the CC BY-NC license.

Download article (PDF)

Journal
The International Technology Management Review
Volume-Issue
5 - 1
Pages
1 - 10
Publication Date
2015/03
ISSN (Online)
1835-5269
ISSN (Print)
2213-7149
DOI
https://doi.org/10.2991/itmr.2015.5.1.1How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - JOUR
AU  - Meuthia
PY  - 2015
DA  - 2015/03
TI  - Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption
JO  - The International Technology Management Review
SP  - 1
EP  - 10
VL  - 5
IS  - 1
SN  - 1835-5269
UR  - https://doi.org/10.2991/itmr.2015.5.1.1
DO  - https://doi.org/10.2991/itmr.2015.5.1.1
ID  - Meuthia2015
ER  -