Volume 5, Issue 1, March 2015, Pages 1 - 10
Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption
Available Online 30 March 2015.
- https://doi.org/10.2991/itmr.2015.5.1.1How to use a DOI?
- E-money, trust, system quality, participation, users’ satisfaction, PLS
- The main impetus of this study is to test empirically the antecedents of users’ satisfaction on e-money adoption. Trust has been considered as a major concern for this study, which then stimulates system quality and user’s participation. This study uses quantitative approach through an online survey of 117 e-money users in Indonesia. The tool of analysis is Structural Equation Modeling (SEM) with Partial Least Square (PLS) software. The result of this study revealed that high level of trust when followed by system quality and participation being a stimulant for higher level of users’ satisfaction.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - JOUR AU - Meuthia PY - 2015 DA - 2015/03 TI - Building Trust: A Solution to Increase User’s Satisfaction on E-Money Adoption JO - The International Technology Management Review SP - 1 EP - 10 VL - 5 IS - 1 SN - 1835-5269 UR - https://doi.org/10.2991/itmr.2015.5.1.1 DO - https://doi.org/10.2991/itmr.2015.5.1.1 ID - Meuthia2015 ER -