International Journal of Computational Intelligence Systems

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Volume 9, Issue 5, September 2016, Pages 812 - 826

Evaluation of Knowledge Management Tools by Using An Interval Type-2 Fuzzy TOPSIS Method

Authors
Gülçin Büyüközkan1, *, gulcin.buyukozkan@gmail.com, Ismail Burak Parlak2, bparlak@gsu.edu.tr, A. Cagri Tolga1, ctolga@gsu.edu.tr
1Department of Industrial Engineering, Galatasaray University, Ciragan Cad. 34349, Ortakoy, Istanbul, Turkey
2Department of Computer Engineering, Galatasaray University, Ciragan Cad. 34349, Ortakoy, Istanbul, Turkey
*Corresponding author: E-mail: gulcin.buyukozkan@gmail.com Tel:+90 212 227 4480-, Fax: +90 212 259 5557.
Corresponding Author
Gülçin Büyüközkangulcin.buyukozkan@gmail.com
Received 17 June 2015, Accepted 14 April 2016, Available Online 1 September 2016.
DOI
10.1080/18756891.2016.1237182How to use a DOI?
Keywords
Interval Type-2 fuzzy sets; Fuzzy multiple attributes group decision making; TOPSIS; KM tools selection
Abstract

Knowledge management (KM) systems can provide businesses a wide range of advantages and efficiency improvements. Increasing competition forces companies to seek new ways to streamline their processes and manage their information and knowledge better, leading to increased demand for KM solutions. Considering various needs of organizations and diverse features of available KM alternatives, choosing the most suitable KM tool is an important decision for businesses. The contribution of this paper to the KM literature is a KM evaluation framework for decision makers to compare available KM products of different vendors by first identifying relevant evaluation criteria and then proposing a group decision making framework using the Interval Type-2 TOPSIS technique. This method has more flexibility in handling uncertainties compared to the Type-1 fuzzy sets and enables decision makers to effectively analyze, compare and select the most appropriate KM tools. The framework is also used in a case study for the sake of demonstrating its potential in businesses.

Copyright
© 2016. the authors. Co-published by Atlantis Press and Taylor & Francis
Open Access
This is an open access article under the CC BY-NC license (http://creativecommons.org/licences/by-nc/4.0/).

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Journal
International Journal of Computational Intelligence Systems
Volume-Issue
9 - 5
Pages
812 - 826
Publication Date
2016/09/01
ISSN (Online)
1875-6883
ISSN (Print)
1875-6891
DOI
10.1080/18756891.2016.1237182How to use a DOI?
Copyright
© 2016. the authors. Co-published by Atlantis Press and Taylor & Francis
Open Access
This is an open access article under the CC BY-NC license (http://creativecommons.org/licences/by-nc/4.0/).

Cite this article

risenwbib
TY  - JOUR
AU  - Gülçin Büyüközkan
AU  - Ismail Burak Parlak
AU  - A. Cagri Tolga
PY  - 2016
DA  - 2016/09/01
TI  - Evaluation of Knowledge Management Tools by Using An Interval Type-2 Fuzzy TOPSIS Method
JO  - International Journal of Computational Intelligence Systems
SP  - 812
EP  - 826
VL  - 9
IS  - 5
SN  - 1875-6883
UR  - https://doi.org/10.1080/18756891.2016.1237182
DO  - 10.1080/18756891.2016.1237182
ID  - Büyüközkan2016
ER  -