Designing Inclusive Digital Platforms for Marginalized Communities: A Design Science Research Approach

DOI

10.2991/978-94-6463-618-5_12How to use a DOI?

Keywords

Design Science Research; Digital Health; Information Systems; Personalization Engine; Accessibility

Abstract

This research explores the development and implementation of a customized inclusive digital health platform for marginalized communities in three sub-districts in Bandung, Indonesia, Andir, Cibiru, and Bojongloa Kaler. The methodology used is Design Science Research (DSR), further integrating information system architecture and information technology (IT) governance to overcome barriers such as low digital literacy, limited access to technology, and economic constraints. The platform was designed with a personalization engine, data security measures, and enhanced accessibility features, and optimized according to local socio-economic conditions. The research showed significant improvements in user engagement and satisfaction across the three sub-districts, with key successes in personalizing content to users’ needs, ensuring data protection, and providing offline functionality. Users in Cibiru and Bojongloa Kaler, who face lower technological limitations, reported improved ease of access and utilization of digital health services thanks to customized features such as data compression and simplified interfaces. DSR’s iterative approach allows for continuous customization of the platform based on user feedback so that both technological and community needs can be effectively met. This research contributes to the literature on inclusive digital technologies and demonstrates the potential of flexible information system architecture and participatory IT governance in empowering marginalized populations. The findings suggest that this approach can be replicated in similar socio-economic settings to increase the adoption of digital health services and improve overall community health outcomes.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Muhammad Rozahi Istambul
AU  - Tarmin Abdulghani
PY  - 2024
DA  - 2024/12/29
TI  - Designing Inclusive Digital Platforms for Marginalized Communities: A Design Science Research Approach
BT  - Proceedings of the Widyatama International Conference on Engineering 2024 (WICOENG 2024)
PB  - Atlantis Press
SP  - 104
EP  - 113
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-618-5_12
DO  - 10.2991/978-94-6463-618-5_12
ID  - Istambul2024
ER  -