Analysis of Student Satisfaction in the UNNES MBKM Program in Support of the Learning Environment Through the Service Quality

DOI

10.2991/978-2-38476-198-2_132How to use a DOI?

Keywords

MBKM; access to information; learning environment; program quality; quality of service; student satisfaction

Abstract

The Ministry of Education, Culture, Research, and Technology promotes the independent study-campus program (MBKM) to help students acquire various skills necessary to enter the workforce. This program provides ample opportunities for students to enhance their real-world knowledge and abilities based on their potential, talents, interests, spirit, and ideals. Students should feel satisfied with the MBKM program as long as there is a good learning environment that provides adequate quality of service. This research aims to analyze 1) The impact of the learning environment on the quality of service in the MBKM program, 2) The influence of the study environment on student satisfaction, 3) The effect of the educational environment on students’ satisfaction through quality of services.

This research study uses a quantitative approach and a causality model. The study includes a total of 6,720 UNNES students who participated in MBKM. The researchers used the Isaac and Michael tables to select a sample of 409 students through random sampling techniques. They collected data using a Likert scale questionnaire on Google Forms. The validity of the questionnaire was assessed using the Kaiser-Mayer-Olkin measure in SPSS, where a value greater than 0.05 indicated that the questionnaire was valid. Additionally, the researchers used confirmatory factor analysis in Lisrel 8.80 to assess the validity of the questionnaire and the reliability of the instrument was tested using Cronbach's alpha in SPSS. Finally, the data was analyzed using IBM SPSS Statistics 24 and Amos.

According to the study results: 1) positive learning environment can improve the quality of service, 2) A positive study environment is likely to increase student satisfaction 3) An excellent educational environment can enhance students’ satisfaction through the quality of services provided.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Saptariana Saptariana
AU  - Noor Hudallah
AU  - Meddiati Fajri Putri
PY  - 2024
DA  - 2024/02/06
TI  - Analysis of Student Satisfaction in the UNNES MBKM Program in Support of the Learning Environment Through the Service Quality
BT  - Proceedings of the 5th Vocational Education International Conference (VEIC-5 2023)
PB  - Atlantis Press
SP  - 946
EP  - 951
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-198-2_132
DO  - 10.2991/978-2-38476-198-2_132
ID  - Saptariana2024
ER  -