Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun)
- DOI
- 10.2991/assehr.k.211020.115How to use a DOI?
- Keywords
- PT Telkom, Indihome Fiber, Network Disruption
- Abstract
The background of this study is the existence of an imbalance between Law Number 8 of 1999 on Consumer Protection and the Responsibilities of PT. Telkom Regional TanjungBalaiKarimun that occurs in the field related to the problem of slow and lack of internet connection which causes losses to Indihome Fiber users. The stipulations on consumer rights as well as obligations of business actors have clearly been regulated under Article 4 and 7 of Law Number 8 of 1999 on Consumer Protection. However, PT. Telkom Tanjung Peninsula Karimun area failed to fulfill its duties as stipulated under article 4 and article 7 of Law Number 8 of 1999. PT. Telkom failed to fulfill its obligation towards Indihome Fiber Customers. Furthermore, PT Telkom also failed to fulfill its responsibility regarding Internet Network Disruption due to errors and omissions caused by PT. Telkom TanjungBalaiKarimun area itself. Moreover, there is a lack of supervision and maintenance of the network that causes disadvantaged towards Indihome Fiber users and the slow handling of PT. Telkom in improving the network.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Eno Dwi Puteri AU - Syafrinaldi AU - Surizki Febrianto PY - 2021 DA - 2021/10/21 TI - Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun) BT - Proceedings of the 1st UMGESHIC International Seminar on Health, Social Science and Humanities (UMGESHIC-ISHSSH 2020) PB - Atlantis Press SP - 765 EP - 769 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.211020.115 DO - 10.2991/assehr.k.211020.115 ID - Puteri2021 ER -