The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction
- DOI
- 10.2991/assehr.k.220404.007How to use a DOI?
- Keywords
- security; perceived ease of use; e-satisfaction; reuse intention; e-wallet
- Abstract
This study aims to analyze the impact of security and perceived ease of use on reuse intention and the mediating role of e-satisfaction on the impact of security and perceived ease of use on reuse intention. The research model consists of two independent variables, one mediating variable and one dependent variable. This study proposed four hypotheses and conducted Partial Least Squares – Structural Equation Modeling (PLS-SEM) using SmartPLS 3.3.0 software. The analysis data of this study was conducted in three phases: outer-model analysis, inner-model analysis, and hypotheses testing. This study was conducted on e-wallet users who live in Jakarta, with a total sample of 154 respondents from 177 questionnaires responded. The results implied that security has a positive and not significant impact on e-satisfaction of e-wallet users, while perceived ease of use has a positive and significant impact on e-satisfaction of e-wallet users. Moreover, security has a positive and not significant impact on reuse intention, while perceived ease of use has a positive and significant impact on reuse intention. E-satisfaction has a positive and significant impact on reuse intention. Furthermore, e-satisfaction does not mediate the impact of security on reuse intention, but it mediates the positive and significant impact of perceived ease of use on reuse intention.
- Copyright
- © 2022 The Authors. Published by Atlantis Press SARL.
- Open Access
- This is an open access article distributed under the CC BY-NC 4.0 license.
Cite this article
TY - CONF AU - Metta Devi Visakha AU - Keni Keni PY - 2022 DA - 2022/04/21 TI - The Impact of Security and Perceived Ease of Use on Reuse Intention of E-Wallet Users in Jakarta: The Mediating Role of E-Satisfaction BT - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021) PB - Atlantis Press SP - 36 EP - 42 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.220404.007 DO - 10.2991/assehr.k.220404.007 ID - Visakha2022 ER -