Proceedings of the 2nd Annual International Conference on Social Science and Contemporary Humanity Development

The Crisis Communication Modes of the Manager in China "Downsizing" Events: Multiple Case Studies Based on Content Analysis

Authors
Li-Kun Wei, Wei-Zheng Chen
Corresponding Author
Li-Kun Wei
Available Online December 2015.
DOI
10.2991/sschd-16.2016.95How to use a DOI?
Keywords
Downsizing events, Crisis communication, Manager reactions, China context.
Abstract

Positive and effective communication can reduce the negative impact of the layoffs, but it is lack of empirical research on the field in China. We collected 120 "downsizing" events, from January 2001 to January 2013 in China. Through content analysis and case study, results shows that three main bodies in crisis communication are: top managers, human resources managers and public relations managers; but exist the following problems need to be perfect and improve: (1)Manager's behavior contrary to good faith in crisis communication such as lying; (2) Some behavior deviated from the manager's duties; (3)Lack of crisis pre-arranged planning and process; (4)Response to the crisis event is lack of consistency; (5)The strategic value of the HRM department is not stand out. This paper reveals the present situation of Chinese layoff communication for the first time, laid the groundwork for future research and management practices.

Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

Volume Title
Proceedings of the 2nd Annual International Conference on Social Science and Contemporary Humanity Development
Series
Advances in Social Science, Education and Humanities Research
Publication Date
December 2015
ISBN
978-94-6252-227-5
ISSN
2352-5398
DOI
10.2991/sschd-16.2016.95How to use a DOI?
Copyright
© 2016, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Li-Kun Wei
AU  - Wei-Zheng Chen
PY  - 2015/12
DA  - 2015/12
TI  - The Crisis Communication Modes of the Manager in China "Downsizing" Events: Multiple Case Studies Based on Content Analysis
BT  - Proceedings of the 2nd Annual International Conference on Social Science and Contemporary Humanity Development
PB  - Atlantis Press
SP  - 479
EP  - 486
SN  - 2352-5398
UR  - https://doi.org/10.2991/sschd-16.2016.95
DO  - 10.2991/sschd-16.2016.95
ID  - Wei2015/12
ER  -