Proceedings of the 5th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2019)

Improving the Active Role of Employees and Quality of Academic Service to Achieve Implementation of Department Accreditation

Authors
Ahmad Ikhwan Setiawan, Sarwoto
Corresponding Author
Ahmad Ikhwan Setiawan
Available Online 23 May 2020.
DOI
10.2991/aebmr.k.200520.015How to use a DOI?
Keywords
staff involvement, service quality, total quality management, higher education, department accreditation
Abstract

The goal of this research is to explore the important role of educational staff involvement in the achievement of department accreditation in institutions of higher education. Perception data was obtained from questionnaires from 263 respondents who work as educational staff in various departments with an accreditation level of A or B in a number of different institutions of higher education in Indonesia. The research model is derived from the concept of total quality management and involves five important factors in the department accreditation process. These are involvement intensity, functional progressive interaction, integrated academic documentation, academic service quality, and department accreditation implementation. The data processing with SEM-AMOS proves that educational staff involvement plays an important role in the planning, executing, and monitoring process of accreditation implementation activities. This model offers a new perspective on the interrelationships between the dimensions of total quality management and the primary activities in department accreditation as stipulated by the Director General of Higher Education.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 5th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
23 May 2020
ISBN
978-94-6252-972-4
ISSN
2352-5428
DOI
10.2991/aebmr.k.200520.015How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Ahmad Ikhwan Setiawan
AU  - Sarwoto
PY  - 2020
DA  - 2020/05/23
TI  - Improving the Active Role of Employees and Quality of Academic Service to Achieve Implementation of Department Accreditation
BT  - Proceedings of the 5th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2019)
PB  - Atlantis Press
SP  - 77
EP  - 84
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200520.015
DO  - 10.2991/aebmr.k.200520.015
ID  - Setiawan2020
ER  -