Proceedings of the Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020)

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Organization of Accommodation Facilities During the Pandemic: How to Stay Hospitable While Complying With Sanitary Requirements

Authors
E.G. Radygina, A.A. Oshkordina
Corresponding Author
E.G. Radygina
Available Online 6 November 2020.
DOI
10.2991/assehr.k.201105.058How to use a DOI?
Keywords
Hospitality, accommodation, hotel, pandemic, coronavirus pandemic, restrictive measures, digitalization
Abstract

In conditions of forced isolation, restrictions on the movement of citizens and the provision of services, there is a decrease in business and investment activity, the purchasing power of the population, which directly affects the hospitality sector, making it one of the most vulnerable areas of activity during the pandemic. Today, industry specialists face a new urgent task, related not only to maintaining operations in non-standard conditions, but also to innovative development in a short period. The article analyzes the state of the hospitality industry, identifies difficulties and identifies recommendations for the organization of functioning and interaction with consumers. The main directions of ensuring the competitiveness of a hotel enterprise in the context of a pandemic are highlighted: state measures to support hotels; adaptation of internal service processes to new sanitary and epidemiological standards; cost optimization; improving management efficiency; active marketing activities; introduction of non-contact methods of interaction with guests.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
6 November 2020
ISBN
978-94-6239-268-7
ISSN
2352-5398
DOI
10.2991/assehr.k.201105.058How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - E.G. Radygina
AU  - A.A. Oshkordina
PY  - 2020
DA  - 2020/11/06
TI  - Organization of Accommodation Facilities During the Pandemic: How to Stay Hospitable While Complying With Sanitary Requirements
BT  - Proceedings of the Research Technologies of Pandemic Coronavirus Impact (RTCOV 2020)
PB  - Atlantis Press
SP  - 326
EP  - 330
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201105.058
DO  - 10.2991/assehr.k.201105.058
ID  - Radygina2020
ER  -