An Analysis of the Factors Affecting Individual Perception about the Difficulty in Accessing Government Services in China

DOI

10.2991/rais-18.2018.7How to use a DOI?

Keywords

Difficulty in accessing government services, Government service quality, Government service items, Government service methods, Reform of administrative examination and approval system

Abstract

Recently, the reform of administrative examination and approval system has greatly enhanced the quality and efficiency of public service in China. However, with the rapid increase of public demands, the public service reform has to transform from the physical reaction stage to the chemical integration phase. In other words, we must change the traditional reforming measures, such as setting up the unified service hall, improving serving attitude, simplifying the approval process, monitoring the approval efficiency, to the holistic government construction stage that sets up an integrated platform for multiple public services by using the information system. In this study, we conduct a public opinion survey in Guangzhou, and aim to figure out the factors that influence individual perception about the difficulty in accessing public services. Based on the development process of service reforms conducted by the Guangzhou government, we propose three key factors affecting individual perception about the difficulty in accessing public services, including government service quality, government service items, and government service methods. The results provide some support to our argument that the government service items and methods exert significant influence on individual perception about the difficulty in accessing public services. Based on our empirical result, we offer some policy suggestions for the local government.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Ling Xu
AU  - Xiyang Feng
PY  - 2018/08
DA  - 2018/08
TI  - An Analysis of the Factors Affecting Individual Perception about the Difficulty in Accessing Government Services in China
BT  - Proceedings of the 10th International RAIS Conference on Social Sciences and Humanities (RAIS 2018)
PB  - Atlantis Press
SP  - 38
EP  - 44
SN  - 2352-5398
UR  - https://doi.org/10.2991/rais-18.2018.7
DO  - 10.2991/rais-18.2018.7
ID  - Xu2018/08
ER  -