The Influence of Work Culture and Work Quality on Service Quality:

Study at Padang City Government, West Sumatera Province

DOI

10.2991/assehr.k.210618.001How to use a DOI?

Keywords

Quality of Service, Work Culture, Quality of Work Padang city

Abstract

This research aims to analyze the current state of knowledge about work culture and work quality on service quality that found in regional schema organizations in Padang city. The Research used a quantitative approach. The Sampling technique used purposive random sampling. The number of respondents in this study was 126 respondents. Research data was collected using questionnaire that have tested the validity and reliability. The analysis of data used multiple regressions and t-test. From the analysis of the data, there is 0.384 of working culture for Adjusted R Square which means the value percentage was 38.4%. It means work culture variable affected the quality of service by 38.4% while the remaining 61.6% influenced toward other research that are not contained in this research. Therefore, it is necessary for the Padang city government to build a sustainable work culture and quality development program in order to improve the quality of service.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Aldri Frinaldi
AU  - Jumiati
AU  - Nora Eka Putri
PY  - 2021
DA  - 2021/06/21
TI  - The Influence of Work Culture and Work Quality on Service Quality:
BT  - Proceedings of the 2nd Progress in Social Science, Humanities and Education Research Symposium (PSSHERS 2020)
PB  - Atlantis Press
SP  - 1
EP  - 5
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210618.001
DO  - 10.2991/assehr.k.210618.001
ID  - Frinaldi2021
ER  -