Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020)

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The Influence of Service Quality, Member Knowledge on Cooperatives and Participation of Members Towards Remaining Business Outcomes for Members of Civil Service Cooperative in Regency of Tanah Datar

Authors
Melisa Safitri, Syamwil, Yulhendri
Corresponding Author
Melisa Safitri
Available Online 27 November 2020.
DOI
10.2991/aebmr.k.201126.083How to use a DOI?
Keywords
Service Quality, Member Knowledge On Cooperatives, Participation of Members, Remaining Business Outcomes For Members
Abstract

This study aims to determine the effect of service quality, member knowledge on cooperatives, and participation of members toward remaining business outcomes (SHU) for members of the Civil Service Cooperative (KPN) Regency of Tanah Datar. This type of research is descriptive and associative. The study population was all members of 59 active Civil Service Cooperative (KPN) Regency of Tanah Datar in 2018 who had complete SHU data with a total of 4271 members. The research sample consisted of 110 respondents coming from 55 active KPN in Regency of Tanah Datar. The sampling technique in this study was purposive random sampling. The results showed that (1) Quality of service has a significant effect on participation of members; (2) Member knowledge on cooperatives has a significant effect on participation of members; (3) Quality of service has a significant effect on the Remaining Results for Members; (4) Member knowledge on cooperatives has a significant effect on the Remaining Results for Members; (5) Participation of members has a significant effect on the Remaining Results for Members; (6) Quality of service and member knowledge on cooperatives simultaneously has a significant effect onParticipation of Members; and (7) Quality of service, member knowledge on cooperatives, andParticipation of Members simultaneously has a significant effect on the Remaining Results for Members.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
27 November 2020
ISBN
978-94-6239-280-9
ISSN
2352-5428
DOI
10.2991/aebmr.k.201126.083How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Melisa Safitri
AU  - Syamwil
AU  - Yulhendri
PY  - 2020
DA  - 2020/11/27
TI  - The Influence of Service Quality, Member Knowledge on Cooperatives and Participation of Members Towards Remaining Business Outcomes for Members of Civil Service Cooperative in Regency of Tanah Datar
BT  - Proceedings of the 5th Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-5 2020)
PB  - Atlantis Press
SP  - 754
EP  - 763
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.201126.083
DO  - 10.2991/aebmr.k.201126.083
ID  - Safitri2020
ER  -