Proceedings of the Ninth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2022)

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The Effect of Emotional Intelligence on Organizational Citizenship Behavior With Leader Member Exchange and Employee Engagement as Mediation Variables at the Bank Nagari Cabang Utama Padang

Authors
Rizka Cintya Edwar1, *, M. M. Sulastri1
1Universitas Negeri Padang, Padang, Indonesia
*Corresponding author. Email: rizka.cintyae@gmail.com
Corresponding Author
Rizka Cintya Edwar
Available Online 26 June 2023.
DOI
10.2991/978-94-6463-158-6_54How to use a DOI?
Keywords
organizational citizenship behavior; emotional intelligence; leader member exchange; employee engagement
Abstract

The purpose of this study is to analyze the effect of emotional intelligence on organizational citizenship behavior through leader member exchange and employee engagement as mediating variables at Bank Nagari Main Branch Padang. This research is causal research. The population in this study were all employees of Bank Nagari Main Branch Padang totaling 181 employees. The number of samples was determined using the Slovin formula with a sample size of 178 employees who were taken using proportional cluster random sampling. Collecting data using a questionnaire with a Likert scale. The analysis technique used is SEM with AMOS 22 software. The results show that emotional intelligence has a positive and significant effect on leader member exchange, emotional intelligence has a positive and significant effect on employee engagement, emotional intelligence has a positive and significant effect on organizational citizenship behavior, leader member exchange positive and significant effect on organizational citizenship behavior, employee engagement has a positive and significant effect on organizational citizenship behavior, leader member exchange partially mediates and significant influence between leader member exchange on organizational citizenship behavior, employee engagement partially mediates and significant influence between leader member exchange on organizational citizenship behavior.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Ninth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
26 June 2023
ISBN
978-94-6463-158-6
ISSN
2352-5428
DOI
10.2991/978-94-6463-158-6_54How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Rizka Cintya Edwar
AU  - M. M. Sulastri
PY  - 2023
DA  - 2023/06/26
TI  - The Effect of Emotional Intelligence on Organizational Citizenship Behavior With Leader Member Exchange and Employee Engagement as Mediation Variables at the Bank Nagari Cabang Utama Padang
BT  - Proceedings of the Ninth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2022)
PB  - Atlantis Press
SP  - 616
EP  - 632
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-158-6_54
DO  - 10.2991/978-94-6463-158-6_54
ID  - Edwar2023
ER  -