Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels

DOI

10.2991/msmi-16.2016.37How to use a DOI?

Keywords

Fuzzy Multiple Criteria Decision Marking; Evaluation of Service Quality; Five-Star Hotels

Abstract

this study uses Fuzzy Multiple Criteria Decision Making (FMCDM) theory combined with the Expert Opinion method to provide appropriate evaluation criteria weights and fuzzy numbers, and uses Fuzzy Ranking methods for ranking based on an integrated assessment to serve as the basis and reference for the "Best Five-Star Tourist Hotel Service Quality Award" in Taiwan. This study is based on a sample rating of 8 participating hotels, supplemented by relevant literature for more in-depth discussions, and puts forward relevant practical and research proposals.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yu-Lung Wu
AU  - Ju-Jun Ting
PY  - 2016/08
DA  - 2016/08
TI  - Fuzzy Multiple Criteria Decision Making Method Applied to Evaluation of Service Quality for Five-Star Hotels
BT  - Proceedings of the 2016 International Conference on Management Science and Management Innovation
PB  - Atlantis Press
SP  - 157
EP  - 159
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-16.2016.37
DO  - 10.2991/msmi-16.2016.37
ID  - Wu2016/08
ER  -