ISO 9000 Certification: A First Step to Improve Supply Chain Performance, Evidence from Pakistan

DOI

10.2991/msmi-16.2016.19How to use a DOI?

Keywords

ISO 9000; Supply chain performance; SME's; Developing countries; Pakistan

Abstract

Supply chain management has become a strategic tool to gain competitive advantage in today's global market. To survive and prosper in this sort of competition supply chains continuously need to check and improve their performance. Small and medium enterprises (SME's), especially in developing countries are under high pressure to improve. This study is an attempt to provide guidance to top management of SME's to focus on getting a basic level QMS certification like ISO 9000. It can be a good starting point to improve its performance and ultimately become an active partner for improved performance of the whole supply chain. A survey based research was conducted and performance of ISO certified and non-certified SME's in Pakistan was compared. Results clearly indicate that companies with ISO certification have higher supply chain performance in comparison of non-certified companies.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Saeed Amer
AU  - M. Prasad F. Jayasuriya
PY  - 2016/08
DA  - 2016/08
TI  - ISO 9000 Certification: A First Step to Improve Supply Chain Performance, Evidence from Pakistan
BT  - Proceedings of the 2016 International Conference on Management Science and Management Innovation
PB  - Atlantis Press
SP  - 87
EP  - 90
SN  - 2352-5428
UR  - https://doi.org/10.2991/msmi-16.2016.19
DO  - 10.2991/msmi-16.2016.19
ID  - Amer2016/08
ER  -