Analysis on Customer Information Management System for Enterprise

DOI

10.2991/msetasse-15.2015.213How to use a DOI?

Keywords

enterprise; customer information; management system; system analysis

Abstract

With the development of market economy, competition is increasingly fierce, enterprises are facing greater challenges and opportunities, so how to maintain and develop customers is an important factor for enterprises to survive long term, therefore, the use of customer information management system is the developing trend in the future. This article conducts analysis from the execution process, application route, system composition, use case modeling and other aspects, it constructed the system constituted by customer information management, marketing management, sales information management, service and customer care, customer information analysis and other core functions, as well as data backup and recovery, code data maintenance, configuration information management, operating manuals, system help and other non-core functions. This research laid the foundation for the system development, which plays an important role to enhance the competitiveness of enterprises.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Manlin Zhang
PY  - 2015/11
DA  - 2015/11
TI  - Analysis on Customer Information Management System for Enterprise
BT  - Proceedings of the 2015 3rd International Conference on Management Science, Education Technology, Arts, Social Science and Economics
PB  - Atlantis Press
SP  - 988
EP  - 993
SN  - 2352-5398
UR  - https://doi.org/10.2991/msetasse-15.2015.213
DO  - 10.2991/msetasse-15.2015.213
ID  - Zhang2015/11
ER  -