The Research on Customer Satisfaction of Express Service

DOI

10.2991/meic-14.2014.385How to use a DOI?

Keywords

Courier; Services; Customer; Satisfaction

Abstract

With the continuous development of China's market economy, courier services, the rapid rise of one of the services has become indispensable in our lives. Courier service for its speed, time-consuming short, convenient features popular with users. Courier service companies on China's market is mainly divided into domestic enterprises and foreign enterprises, which the famous express company downwind, Shen Tong, home delivery, tact, etc.; foreign enterprises, foreign giants Fedex Federal Express, DHL and United Parcel Service. Although many courier service, express service quality is good and bad. In recent years, the level of customer courier service there are many views of an exponential rise in the volume of complaints against the courier industry trends. In the above situation, this paper first studies the domestic and international express delivery service industry status quo and the analysis of the development status of the courier service industry. Summed up which are not satisfied with the local courier service as well as ordinary customers courier service, express the development of domestic and foreign, in the form of the questionnaire reflects the true feelings of the clients of the courier service industry, promote the healthy development of the express delivery industry.

Copyright

© 2014, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Xiaobin Wang
AU  - Chang Liu
PY  - 2014/11
DA  - 2014/11
TI  - The Research on Customer Satisfaction of Express Service
BT  - Proceedings of the 2014 International Conference on Mechatronics, Electronic, Industrial and Control Engineering
PB  - Atlantis Press
SP  - 1710
EP  - 1713
SN  - 2352-5401
UR  - https://doi.org/10.2991/meic-14.2014.385
DO  - 10.2991/meic-14.2014.385
ID  - Wang2014/11
ER  -