Improvement Strategies for the Service Quality of Hospitals

DOI

10.2991/lemcs-15.2015.299How to use a DOI?

Keywords

Service quality; Hospital; Patient satisfaction; Medical staff

Abstract

More and more public attentions have been paid to hospital service quality nowadays. Improving the quality of hospital service can ease the current tension in the doctor-patient relationship, as well as enhance the hospital's competitiveness. The paper is aimed to propose a comprehensive plan to improve the service quality of hospitals. Researchers analyzed the reasons for low service quality of hospitals in detail, and put forward a series of appropriate strategies. Especially, researchers emphasized the importance of the application of information tools and the improvement of the satisfaction of medical staff.

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Jin Yang
AU  - Xu Chen
AU  - Ze Sun
PY  - 2015/07
DA  - 2015/07
TI  - Improvement Strategies for the Service Quality of Hospitals
BT  - Proceedings of the International Conference on Logistics, Engineering, Management and Computer Science
PB  - Atlantis Press
SP  - 1504
EP  - 1507
SN  - 1951-6851
UR  - https://doi.org/10.2991/lemcs-15.2015.299
DO  - 10.2991/lemcs-15.2015.299
ID  - Yang2015/07
ER  -