The Application Study On The Customer Service Chatting Robot Based On Bot Framework

DOI

10.2991/jimec-17.2017.24How to use a DOI?

Keywords

BOT FRAMEWORK; speech chatting robot; customer service.

Abstract

with the rapid development of speech recognition technology, the speech chatting robot has become as the breakthrough of the artificial intelligence. The voice chatting robot shall be such a typical application field in customer service, it can provide the customer with efficient and convenient service for 24 hours. In this study it develops an intelligent speech chatting robot for customer service by using the BOT FRAMEWORK released by Microsoft, the usage of such robot has greatly improved the the efficiency and satisfaction degree of customer service.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Chuanwei Qi
PY  - 2017/10
DA  - 2017/10
TI  - The Application Study On The Customer Service Chatting Robot Based On Bot Framework
BT  - Proceedings of the 2017 2nd Joint International Information Technology, Mechanical and Electronic Engineering Conference (JIMEC 2017)
PB  - Atlantis Press
SP  - 113
EP  - 115
SN  - 2352-538X
UR  - https://doi.org/10.2991/jimec-17.2017.24
DO  - 10.2991/jimec-17.2017.24
ID  - Qi2017/10
ER  -