A Study of Student Satisfaction Index to Logistic Service Provided by Enterprises for Chinese Overseas Higher Education Based on ACSI Model

DOI

10.2991/isemss-19.2019.53How to use a DOI?

Keywords

overseas education; logistic service; student satisfaction index model; PLS

Abstract

Some Chinese universities are having a tendency to run their schools in overseas countries. When those universities involved offer students logistic support by means of purchasing such services from overseas enterprises, an evaluation system should been established. In this paper, an empirical research is conducted on student satisfaction index to logistic services provided by Pôle d’enseignement supérieur international (PESI) , using the parameter to interpret the student satisfaction index based on ACSI model by partial least squares path (PLS). The paper is concluded with some suggestions to have a relatively high student satisfaction index to overseas logistic services: raising awareness of the service to students,improve service quality and providing high cost-effective services to meet the students’ needs.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - LUO Xing
PY  - 2019/09
DA  - 2019/09
TI  - A Study of Student Satisfaction Index to Logistic Service Provided by Enterprises for Chinese Overseas Higher Education Based on ACSI Model
BT  - Proceedings of the 2019 3rd International Seminar on Education, Management and Social Sciences (ISEMSS 2019)
PB  - Atlantis Press
SP  - 270
EP  - 282
SN  - 2352-5398
UR  - https://doi.org/10.2991/isemss-19.2019.53
DO  - 10.2991/isemss-19.2019.53
ID  - Xing2019/09
ER  -