Client-Oriented Management in the Public Services Sphere as a Factor in Increasing the Level of Life Satisfaction

DOI

10.2991/iscfec-19.2019.83How to use a DOI?

Keywords

Public Services, Happiness Economics, Balanced Scorecard.

Abstract

The subject of the research in this article is client-oriented management in the sphere of public services. The relevance of this topic is determined by the search for new methods and concepts of management in the public services sphere in connection with the need to move from the consumption society, the development of human and social capital. The purpose of this study is to build a model for the implementation of client-oriented management in the public services sphere, aimed at maximizing the happiness of society. By analyzing and comparing the criteria of happiness, people's needs and indicators of the effectiveness of service providers in public services, it is proved that more than a third of the current indicators do not reflect the level of happiness and satisfaction of the population. To implement client-oriented management in the public services sphere, it is necessary to introduce benchmarks for consumers of state (municipal) services, which characterize the level of their satisfaction and happiness.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - E.A. Karlovskaya
AU  - L.A. Romanova
PY  - 2019/05
DA  - 2019/05
TI  - Client-Oriented Management in the Public Services Sphere as a Factor in Increasing the Level of Life Satisfaction
BT  - Proceedings of the International Science and Technology Conference "FarEastСon" (ISCFEC 2019)
PB  - Atlantis Press
SP  - 296
EP  - 298
SN  - 2352-5428
UR  - https://doi.org/10.2991/iscfec-19.2019.83
DO  - 10.2991/iscfec-19.2019.83
ID  - Karlovskaya2019/05
ER  -