The Influence of Standard Operational Procedure and Employee Development Toward Product Quality at Hotel “X”

DOI

10.2991/978-94-6463-585-0_42How to use a DOI?

Keywords

SOP; Employee Development; Product Quality

Abstract

The food and beverage industry has been an attractive industry for modern civilized people, especially for food enthusiasts. As the population grows, so does the number of food and beverage consumers. As a result, the purpose of this study is to determine the elements that influence the quality of food and beverage products in Hotel “X.”

There are three variables that are used in this research: Standard Operational Procedure, Employee Development, and Product Quality. The data was collected from 36 respondents 16–50 + years old, and the data was taken from the kitchen and service department respondents at Hotel “X.” The findings indicated that all independent variables had an 82.3 percent impacted dependent variable. Furthermore, Standard Operational Procedures and Employee Development have an influence on Product Quality. Based on the result, this study has found the key for the company to develop their procedure as well as recommendation to the future writer.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Marcel Devara
AU  - Rano Abryanto
PY  - 2024
DA  - 2024/12/11
TI  - The Influence of Standard Operational Procedure and Employee Development Toward Product Quality at Hotel “X”
BT  - Proceedings of the 5th International Conference on Global Innovation and Trends in Economy 2024 (INCOGITE 2024)
PB  - Atlantis Press
SP  - 627
EP  - 642
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-585-0_42
DO  - 10.2991/978-94-6463-585-0_42
ID  - Devara2024
ER  -