Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)

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Analysis of Twitter Users Sentiment of the Phenomenon of Using Online Loan Services

Authors
Nofy Afifah Anggrahini1, *
1Sociology, Faculty of Social Sciences and Law, Universitas Negeri Surabaya, Surabaya, Indonesia
*Corresponding author. Email: Nofyafifah.0035@mhs.unesa.ac.id
Corresponding Author
Nofy Afifah Anggrahini
Available Online 19 March 2023.
DOI
10.2991/978-2-38476-008-4_37How to use a DOI?
Keywords
Pinjol; Twitter; public sentiment
Abstract

Online loans (pinjol) are common in Indonesian lives in recent years. Easy requirements and only need to be done via a smartphone does not mean that the loan is free from flaws and dangers. Today’s social media can be a reflection of people’s thoughts on a phenomenon or event and knowing public sentiment and the response of Twitter social media users about the pinjol phenomenon among the public can be considered by the government and law enforcement in dealing with the pinjol problem in Indonesia. Therefore, this study aims to determine public sentiment and the response of Twitter social media users about the pinjol phenomenon. The research method begins with collecting data from the big data system “Drone Emprit Academic” by applying the keyword #pinjol; online loans with a one month deadline from May 30 to June 28 2022. The results obtained are the overall volume of conversations, opinions and responses. of social media users who responded to the pinjol phenomenon, a total of 7,141. It is recorded in the sentiment analysis that negative sentiment dominates with 51%. Twitter users responded to pinjol with disappointment and dismay.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 March 2023
ISBN
10.2991/978-2-38476-008-4_37
ISSN
2352-5398
DOI
10.2991/978-2-38476-008-4_37How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Nofy Afifah Anggrahini
PY  - 2023
DA  - 2023/03/19
TI  - Analysis of Twitter Users Sentiment of the Phenomenon of Using Online Loan Services
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
PB  - Atlantis Press
SP  - 325
EP  - 332
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-008-4_37
DO  - 10.2991/978-2-38476-008-4_37
ID  - Anggrahini2023
ER  -