Student Perception on the Learning Service at Faculty of Science and Technology of Universitas Terbuka
- DOI
- 10.2991/assehr.k.210312.005How to use a DOI?
- Keywords
- service, academic advisor, FST
- Abstract
This study intending knows the student perception of learning services in the FST UT. Some of the services that will be this research topic are General Services, Registration Services, Academic Guidance Services, Tutorial Services, Practical Services/Practicum/Studio, Teaching Materials Services, Exam Services and Credit Transfer Services. The output of this research recommendations for service improvement and service innovation at UT FST based on student needs. With services that focus on student satisfaction, it is expected that UT FST students can learning well and then successfully graduate on time. Based on this study, it was found that 43% of students were very satisfied, 38% said they were satisfied, 10% said they were quite satisfied, and 1% felt dissatisfied. 7% of students did not answer questions, especially in studio practicum services, teaching materials services and credit transfer services. Important information that students want is about General Services, Tutorial Services, Teaching Materials Services, Practicum Services and Exam Services. Based on this research, the service that needs to be developed is a service through WhatsApp group (because with this service development, problems in service to students can be canceled).
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Lintang Patria AU - Heny Kurniawati AU - Nurmala Pangaribuan AU - Tutisiana Silawati PY - 2021 DA - 2021/03/13 TI - Student Perception on the Learning Service at Faculty of Science and Technology of Universitas Terbuka BT - Proceedings of the First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020) PB - Atlantis Press SP - 28 EP - 38 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210312.005 DO - 10.2991/assehr.k.210312.005 ID - Patria2021 ER -