The Use of Mobile Wallet Services Apps in Urban Living

DOI

10.2991/icsgs-18.2019.14How to use a DOI?

Keywords

cashless society, digital mobile technology, mobile wallet services, mobility, urban life

Abstract

Urban life refers to people living in towns and cities, the most important feature of which is high mobility. Living in urban areas has been found to reduce leisure time because of a highly scheduled life, which means that many residents are now relying on technology to achieve their schedules. In this digital era, mobile applications such as mobile wallet services are making it easier for non-cash transactions, such as food and beverages, equipment, health, education, restaurants, hotels, transportation, communication, and others. This study used a quantitative approach using online questionnaires on 80 students living in the Jakarta Metropolitan Area; Jakarta, Bogor, Depok, Tangerang, and Bekasi; to assess their use of mobile wallet applications, from which it was found that the top three uses were for food and beverages, to top up phone credit, and for movies or concert tickets, and the top three factors influencing their adoption of mobile wallets services were the wallet promotions, and the easier and faster transactions. These perceived benefits of using mobile wallet services are developing a cashless society.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Anindita Lintangdesi Afriani
AU  - Firman Kurniawan Sujono
PY  - 2019/11
DA  - 2019/11
TI  - The Use of Mobile Wallet Services Apps in Urban Living
BT  - Proceedings of the 2nd International Conference on Strategic and Global Studies (ICSGS 2018)
PB  - Atlantis Press
SP  - 99
EP  - 103
SN  - 2352-5398
UR  - https://doi.org/10.2991/icsgs-18.2019.14
DO  - 10.2991/icsgs-18.2019.14
ID  - Afriani2019/11
ER  -