Digital transformation of public services: leading trends, opportunities, and threats
- DOI
- 10.2991/icseal-19.2019.63How to use a DOI?
- Keywords
- Digitalisation, leadership, public services, transformation, e-services
- Abstract
This paper is dealing with digitalization as a driver of improving the effectiveness of the implementation of state functions and services. Digitalization is becoming one of the leading and most effective approaches to increasing the effectiveness and performance. The paper argues that successful implementation of digital technologies and platform solutions in the public service system might bring many positive outcomes and allow to establish a purpose priority before functions. The novel technologies might also help to develop the “digital mentality” and new competences of civil servants. However, the implementation of the new digital solutions might also bring about negative consequences and treats. Thence, the paper focuses on these threats and scrutinises various “traps” of the digitalization of public services, as well as threats of “riot in cyberspace”, and, last but not least, dangers of “digital totalitarianism” that humankind might face in the nearest future.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Anastasia Semenova PY - 2019/05 DA - 2019/05 TI - Digital transformation of public services: leading trends, opportunities, and threats BT - Proceedings of the 3rd International Conference on Social, Economic, and Academic Leadership (ICSEAL 2019) PB - Atlantis Press SP - 403 EP - 409 SN - 2352-5398 UR - https://doi.org/10.2991/icseal-19.2019.63 DO - 10.2991/icseal-19.2019.63 ID - Semenova2019/05 ER -