Academic Service Quality Survey in Higher Education

DOI

10.2991/assehr.k.210212.041How to use a DOI?

Keywords

academic service, higher education, quality

Abstract

This research aims to identify the implementation of academic service quality in Higher Education in Indonesia. The academic service is a core product of the Higher Education so positively perceived academic service quality will also lead to positive image of the Higher Education. However, inconsistency of academic service process gives negative effects on academic service image which is offered by the Higher Education. Based on this issue, the researchers take a descriptive research by a survey method to the students in Higher Education in Indonesia. Results of the research that are seen from reliability, responsiveness, assurance, empathy and tangible dimensions show various results. The implication of this research is that Higher Education can have ability to improve its academic service through more consistent, flexible and proper academic service paths to the students’ needs.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Cucun Sunaengsih
AU  - Aan Komariah
AU  - Dedy Achmad Kurniady
AU  - Muthahharah Thahir
AU  - Badrud Tamam
PY  - 2021
DA  - 2021/02/12
TI  - Academic Service Quality Survey in Higher Education
BT  - Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020)
PB  - Atlantis Press
SP  - 193
EP  - 198
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210212.041
DO  - 10.2991/assehr.k.210212.041
ID  - Sunaengsih2021
ER  -