The Effect of Work Discipline and Organizational Culture on Service Quality in Teaching and Learning Process (Case study of civil servant teachers in Kuningan Area)
- DOI
- 10.2991/assehr.k.200130.157How to use a DOI?
- Keywords
- work discipline, organizational culture, service quality, learning and teaching process
- Abstract
The purpose of this study is to determine the effect of work discipline and organizational culture on Service Quality in learning and teaching process given by the civil servant teachers in order to improve student’s achievement in Public Junior High School in Kuningan area. The research method used is explanatory research. This study was involving 118 civil servant teachers taken from 37 public junior high schools in Kuningan area. Based on the results of multiple regression analysis conducted, it shows that work discipline (X1) and organizational culture (X2) both have a significant and positive effect on Service Quality in the learning and teaching process (Y). The limitations found during the conducted study is work discipline and Organizational Culture become not only factors that influenced services quality, but also there are still many other variables that can affect the quality of service in the teaching and Learning Process.
- Copyright
- © 2020, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Nana Suryana AU - Abdul Azis Wahab PY - 2020 DA - 2020/02/07 TI - The Effect of Work Discipline and Organizational Culture on Service Quality in Teaching and Learning Process (Case study of civil servant teachers in Kuningan Area) BT - Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019) PB - Atlantis Press SP - 142 EP - 146 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.200130.157 DO - 10.2991/assehr.k.200130.157 ID - Suryana2020 ER -