Proceedings of the 2014 International Conference on Public Management (icpm-14)

A Study on the Innovation of Evaluation Mechanism for Administrative Examination and Approval Based on the Customer Satisfaction

Authors
Shuyang Ou, Zhouqin Tan
Corresponding Author
Shuyang Ou
Available Online August 2014.
DOI
https://doi.org/10.2991/icpm-14.2014.6How to use a DOI?
Keywords
Administrative examination and approval, customer satisfaction, evaluation mechanism
Abstract
Administrative examination and approval is one of the most important management tools for government to govern the economy and society effectively. And by evaluating the efficiency of government’s administrative examination and approval service and the satisfaction level of clients, we can not only improve the governance capacity of government, but also promote the transformation process of governments' functions. Based on the theory of “people-oriented” and mass line, this paper attempts to construct an evaluation system of government’s administrative examination and approval based on the dimension of customer satisfaction. A discussion on the operational process and relative points for attention is also conducted
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Volume Title
Proceedings of the 2014 International Conference on Public Management (icpm-14)
Series
Advances in Economics, Business and Management Research
Publication Date
August 2014
ISBN
978-94-62520-20-2
ISSN
2352-5428
DOI
https://doi.org/10.2991/icpm-14.2014.6How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Shuyang Ou
AU  - Zhouqin Tan
PY  - 2014/08
DA  - 2014/08
TI  - A Study on the Innovation of Evaluation Mechanism for Administrative Examination and Approval Based on the Customer Satisfaction
BT  - Proceedings of the 2014 International Conference on Public Management (icpm-14)
PB  - Atlantis Press
SP  - 33
EP  - 39
SN  - 2352-5428
UR  - https://doi.org/10.2991/icpm-14.2014.6
DO  - https://doi.org/10.2991/icpm-14.2014.6
ID  - Ou2014/08
ER  -