A Study on the Innovation of Evaluation Mechanism for Administrative Examination and Approval Based on the Customer Satisfaction
Shuyang Ou, Zhouqin Tan
Available Online August 2014.
- https://doi.org/10.2991/icpm-14.2014.6How to use a DOI?
- Administrative examination and approval, customer satisfaction, evaluation mechanism
- Administrative examination and approval is one of the most important management tools for government to govern the economy and society effectively. And by evaluating the efficiency of government’s administrative examination and approval service and the satisfaction level of clients, we can not only improve the governance capacity of government, but also promote the transformation process of governments' functions. Based on the theory of “people-oriented” and mass line, this paper attempts to construct an evaluation system of government’s administrative examination and approval based on the dimension of customer satisfaction. A discussion on the operational process and relative points for attention is also conducted
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Shuyang Ou AU - Zhouqin Tan PY - 2014/08 DA - 2014/08 TI - A Study on the Innovation of Evaluation Mechanism for Administrative Examination and Approval Based on the Customer Satisfaction BT - Proceedings of the 2014 International Conference on Public Management (icpm-14) PB - Atlantis Press SP - 33 EP - 39 SN - 2352-5428 UR - https://doi.org/10.2991/icpm-14.2014.6 DO - https://doi.org/10.2991/icpm-14.2014.6 ID - Ou2014/08 ER -