Analysis Work Culture of Community Satisfaction Through Quality of Public Services

DOI

10.2991/aebmr.k.200305.218How to use a DOI?

Keywords

work culture, service quality, community satisfaction

Abstract

A good work culture is very important to be implemented in organizational life, especially government organizations with the hope of increasing service to the community. The purpose of this study is to look at the influence of work culture on community satisfaction through service quality. The sample in this study amounted to 75 respondents from the community who dealt with the Toboh Gadang Sub-District Head office and collected data through questionnaires. Data analysis techniques in this study used the Structural Equation Model (SEM) - Partial Least Square (PLS). The results of this study are: 1) Work culture provides a positive and significant effect on community satisfaction. 2) Work culture has a positive and significant effect on service quality. 3) Service quality has a significant positive effect on community satisfaction. 4) Work culture has a significant positive effect on community satisfaction through service quality.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Riyan Fikri
AU  - Aldri Frinaldi
PY  - 2020
DA  - 2020/03/10
TI  - Analysis Work Culture of Community Satisfaction Through Quality of Public Services
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 347
EP  - 354
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.218
DO  - 10.2991/aebmr.k.200305.218
ID  - Fikri2020
ER  -