Public Service Accountability Based on Human Rights (Study at the Office of Pangkalan Jambu Subdistrict, Merangin District)

DOI

10.2991/aebmr.k.200305.184How to use a DOI?

Keywords

public services, service quality, accountability, human rights

Abstract

This research is motivated by several problems, namely not yet fulfilled human rights in providing services to the public provided by government officials, unclear service procedures, the existence of illegal fees, injustice in service delivery, poor service ethics. This study aims to analyze the accountability of public services and analyze the factors that influence the accountability of public services based on human rights in the Office of Pangkalan Jambu Subdistrict, District of Merangin. The research method is qualitative. Data collected by observing, interviewing, and studying documentation. The results of the study were assessed with tangibles indicators, the unavailability of service information boards, reliability of human resources in the service is not good, responsiveness that is the responsiveness of the service apparatus is not good, assurance in the service is still cheating in service procedures, empathy shown by the apparatus in providing poor service to the community. Factors affecting public accountability are lack of public awareness and lack of preparedness of government officials who face public demands. So it can be concluded that the services provided by the government apparatus have not been accountable.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Herdison
AU  - Aldri Frinaldi
PY  - 2020
DA  - 2020/03/10
TI  - Public Service Accountability Based on Human Rights (Study at the Office of Pangkalan Jambu Subdistrict, Merangin District)
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 87
EP  - 93
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.184
DO  - 10.2991/aebmr.k.200305.184
ID  - 2020
ER  -