The Role of Performance as Variable Moderating of the Influence of Public Services Motivation and Competence on Job Satisfaction of Civil Servants

DOI

10.2991/aebmr.k.200305.181How to use a DOI?

Keywords

Public service motivation, competence, performance, job satisfaction

Abstract

The research aims to investigate the magnitude of the effect of Public service motivation and comppetence variable on the level of employee satisfaction by making the performance variable as variabel of moderating among apparatus in the office of Population and civil registration (Disdukcapil) of West Pasaman Regency. Unoptimal of employee performance causes dissatisfaction for employye. Then, unoptimal of employee performance is a assumption on the result of public service motivation and causes low of employee competence. This type of associative quantitative research was chosen in this study. The research population is all active employees of West Pasaman Disdukcapil. By using the Slovin formula and Simple Random Sampling technique in the research sample of 3% term of error obtained as many as 58 respondents. Likert scale questionnaire is used for data collection. The questionnaire had previously been tested for validity and reliability. The classic assumptions in this study have been tested and then the data are analyzed using path analysis and regression. The results of the analysis prove that public service motivation and competence have a significant influence contribution to employee performance and satisfaction both directly and indirectly.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Boni Saputra
AU  - Hidayatul Fajri
PY  - 2020
DA  - 2020/03/10
TI  - The Role of Performance as Variable Moderating of the Influence of Public Services Motivation and Competence on Job Satisfaction of Civil Servants
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 61
EP  - 70
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.181
DO  - 10.2991/aebmr.k.200305.181
ID  - Saputra2020
ER  -