The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia

DOI

10.2991/aebmr.k.200305.177How to use a DOI?

Keywords

service quality, taxpayers, Regional Financial Agency

Abstract

The study aimed to determine the service quality of the One-stop Administration Services Office of Regional Finance Agency in Sarolangun, Jambi province, Indonesia. The method of the research of this study was descriptive quantitative with a total population of 20.088 taxpayers that processed randomly into 99 as samples. The results of the study indicated that the service quality on the One-stop Administration Services Office of Regional Finance Agency in Sarolangun was good with a mean score of 377. Tangibles had the highest score of 385 based on the scale of 338-417. On the contrary, Responsiveness had the lowest score of 362. Therefore, the suggestion was needed addressing the Sarolangun local government to continuously improve the service quality One-stop Administration Services Office of Regional Finance Agency in Sarolangun to provide better services for the taxpayers and to implement more accurate standard operating procedures based on service indicator in achieving excellent services in Saralongun.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jaya Kusuma Edy
AU  - Wahyu Rohayati
AU  - Ovie Yanti
PY  - 2020
DA  - 2020/03/10
TI  - The Analysis of Service Quality on One-Stop Administration Services Office of Regional Financial Agency in Sarolangun, Jambi Province, Indonesia
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 26
EP  - 34
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.177
DO  - 10.2991/aebmr.k.200305.177
ID  - Edy2020
ER  -