Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)

The Effect of Quality of Fisheries Service Toward Satisfaction of Fisheries Business in Pesisir Selatan Regency

Authors
Sepri Putra, Fitri Eriyanti
Corresponding Author
Sepri Putra
Available Online 10 March 2020.
DOI
10.2991/aebmr.k.200305.198How to use a DOI?
Keywords
service quality, fisheries extension, business satisfaction
Abstract

Pesisir Selatan Regency is an area that has great potential in the marine and fisheries sector. Lack of services and empowerment of fisheries business operators in the Pesisir Selatan Regency has resulted in the satisfaction of fisheries business actors not being optimal. One of the steps taken by the central government in overcoming this problem is by providing Fisheries Instructors who work in each sub-district in the Pesisir Selatan Regency. The role of the fisheries instructor is, among others, as a messenger of information, a connecting bridge and a guide for fishermen. In carrying out their duties, fisheries instructors face constraints such as distance, time, number of instructors and lack of awareness of business actors. This research uses a descriptive quantitative method. A population of 130 people and a sample of 98 fishery business operators in the Pesisir Selatan Regency. Sampling using slovin formula and Simple Random Sampling technique. Data collection was carried out using questionnaires and interviews. Data were analyzed using regression analysis techniques. The results showed a significant influence on the quality of fisheries extension services on the satisfaction of fishery business operators in the Pesisir Selatan Regency by 33.4%. Based on the results of this study, the Government of Pesisir Selatan Regency needs to formulate technical guidance to the Fisheries Instructors on the values of service quality that can increase satisfaction for fisheries businesses.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
Series
Advances in Economics, Business and Management Research
Publication Date
10 March 2020
ISBN
978-94-6252-920-5
ISSN
2352-5428
DOI
10.2991/aebmr.k.200305.198How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - CONF
AU  - Sepri Putra
AU  - Fitri Eriyanti
PY  - 2020
DA  - 2020/03/10
TI  - The Effect of Quality of Fisheries Service Toward Satisfaction of Fisheries Business in Pesisir Selatan Regency
BT  - Proceedings of the International Conference on Public Administration, Policy and Governance (ICPAPG 2019)
PB  - Atlantis Press
SP  - 186
EP  - 194
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200305.198
DO  - 10.2991/aebmr.k.200305.198
ID  - Putra2020
ER  -