The Influence of Work Culture and Work Quality on Service Quality in 50 Kota Regency, West Sumatra

DOI

10.2991/assehr.k.201219.055How to use a DOI?

Keywords

Work culture, quality of work, quality of service, regency of 50 kota

Abstract

Human resource development aims to improve the work culture and work quality of employees so that the public can experience a good service quality with the government as a service provider. This study aims to analyze the influence of work culture and work quality on service quality in 50 Kota Regency. This research uses a quantitative approach with a survey method. The research was conducted at several regional government organizations of the 50 Kota Regency Government, West Sumatra Province. The research population consisting of employees/apparatus in the institutions was used as the research locus. The sampling technique used was purposive random sampling. The respondent in this study consisted of 95 people. The research data were collected using a questionnaire that has been tested for its validity and reliability. It was conducted in Padang Pariaman Regency with 30 respondents. The collected data were analyzed using multiple regression, t-test, and F test. The results showed that work culture and work quality affected service quality in Lima Puluh Kota Regency, West Sumatra.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Aldri Frinaldi
AU  - Nora Eka Putri
AU  - Jumiati
PY  - 2020
DA  - 2020/12/21
TI  - The Influence of Work Culture and Work Quality on Service Quality in 50 Kota Regency, West Sumatra
BT  - Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)
PB  - Atlantis Press
SP  - 361
EP  - 370
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201219.055
DO  - 10.2991/assehr.k.201219.055
ID  - Frinaldi2020
ER  -