30. E-Complaint, Smart City and Local Government in Indonesia

DOI

10.2991/icosaps-18.2018.30How to use a DOI?

Keywords

e-complaint, smart city, ULAS, local government

Abstract

In late 2013, Surakarta local government launched an online complaint handling service or e-complaint known as the Surakarta Complaint Handling Service Unit (ULAS, Unit Layanan Aduan Surakarta). The local government hopes that the unit can become the primary place for Surakarta citizens to submit their complaint about the city’s public services. By using quantitative and qualitative content analysis, this research examines the e-complaint practical performance recorded in its website in relation to the smart city concept currently applied in Surakarta. The results showed that e-complaint practice has performed well even though it is not in its maximum usage since there are some problems which require immediate solutions.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Agusniar Luthfia
AU  - Eka Alkhajar
PY  - 2018/08
DA  - 2018/08
TI  - 30. E-Complaint, Smart City and Local Government in Indonesia
BT  - Proceedings of the 5th International Conference on Social and Political Sciences (IcoSaPS 2018)
PB  - Atlantis Press
SP  - 148
EP  - 153
SN  - 2352-5398
UR  - https://doi.org/10.2991/icosaps-18.2018.30
DO  - 10.2991/icosaps-18.2018.30
ID  - Luthfia2018/08
ER  -