Anxiety Levels of the Cibitung Station Platform Users as Experience of Waiting for an Urban Rail Service (Based on the Noise Level and Passing Train Speed)

DOI

10.2991/978-94-6463-384-9_50How to use a DOI?

Keywords

Waiting experience; Platform; Noise level; Train Speed; User’s Anxiety

Abstract

Waiting for services is one of the important variables in transportation. The environmental conditions of the waiting facility can be something that can influence the user’s condition, such as feelings of satisfaction and security, whether they are getting worse or better. The research tries to find out what the condition of platform users is when the long-distance train passes while they are waiting for the urban rail service. An in-depth study was carried out by taking data on the noise level of the long-distance train’s roar directly and measuring its speed, then conducting interviews with platform users to measure the level of anxiety that arose after the train has passed. The novelty is the using of noise level and long-distance train speed, as well as analyzing the anxiety level of the platform users, while previous research references tend to analyze the waiting activity itself which is connected to the environmental conditions of the waiting place. The result shows that the noise level exceeded the threshold value of 85 dB, which is an average of 92 dB, with the average speed of 148 kph. But of the 100 respondents interviewed, calculated according to the HARS method, 97% said they had no anxiety about being on the platform. There are contradictory phenomena between the experience of passengers on the platform with environmental conditions where the noise level exceeds the threshold value and the long-distance train passing at high speed, with the level of anxiety of the respondents.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ocky Soelistyo Pribadi
AU  - Muhammad Nurhadi
AU  - Ika Setyorini Pradjojowaty
AU  - Bobby Agung Hermawan
AU  - Yustia Ika Wardhani
PY  - 2024
DA  - 2024/02/20
TI  - Anxiety Levels of the Cibitung Station Platform Users as Experience of Waiting for an Urban Rail Service (Based on the Noise Level and Passing Train Speed)
BT  - Proceedings of the 2nd International Conference on Railway and Transportation 2023 (ICORT 2023)
PB  - Atlantis Press
SP  - 566
EP  - 578
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-384-9_50
DO  - 10.2991/978-94-6463-384-9_50
ID  - Pribadi2024
ER  -